Cancellation, Exchange and Refund Policy
Anasa360 is committed to to providing you with excellent service and ensuring your satisfaction. This Cancellation and Refund Policy outlines the terms and conditions under which returns and refunds are processed for our services. Please read this policy carefully before availing our services.
Service Satisfaction Guarantee
We take pride in delivering high-quality services tailored to your needs. If, for any reason, you are not satisfied with the service you have received, please contact us within 30 days from the date of service completion. We will make every effort to address your concerns and rectify any issues to ensure your satisfaction.
Cancellation and Exchanges
Cancellation of Service - If you decide to cancel your service before its commencement, please notify us at least twenty four (24) hours prior to the scheduled start date. Cancellations made less than twenty four (24) hours in advance of your session will be charged in full. However, unless you request otherwise, you will receive your session, as paid for, by proxy at the time of your scheduled appointment. In the unlikely event that we cancel an appointment with you, you will be offered an alternative appointment time or receive a full refund.
​
Exchange of Service - In certain cases, we may offer the option to exchange the originally availed service for an alternative service of equal or lesser value. This exchange is subject to approval and depends on the availability of the alternative service. Please contact us at info@anasa360.com before the commencement of the service you have already purchased.
Refunds
Refunds for Canceled Services - If you cancel a service before its commencement according to the stipulated notice period, you will be eligible for a full refund of the service cost.
​
Refunds for Completed Services - Refunds for services that have been completed will be considered on a case-by-case basis, taking into account the nature of the service and the reasons for requesting a refund. We reserve the right to assess each situation individually and determine the amount of refund, if any, based on the specific circumstances.
Refund Process
To initiate a refund or exchange request, please follow these steps:
Contact Us - Reach out to us at info@anasa360.com within 30 days of the service completion date to initiate the refund process.
​
Provide Details - When contacting customer support, please provide your order number, service details, reason for the refund request, and any supporting documentation.
​
Review and Processing - We will review your refund request and may require additional information if necessary. We aim to process refund requests within 5 business days of receiving all required information.
​
Refund Issuance - If your refund request is approved, the refund will be issued using the same payment method used for the original transaction. Please note that it may take 5 business days for the refund to reflect in your account, depending on your bank or payment processor.
Exceptions
The following situations are not eligible for refunds:
-
Services that have been partially or fully consumed or utilized.
-
Any delay or disruption caused by factors beyond our control, such as acts of nature, technical failures, or third-party service providers.
-
Changes in your preferences or requirements after the service has been initiated.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us. Our email is info@anasa360.com. We are here to assist you and ensure your satisfaction.
Changes to Our Refund and Return Policy
This Return and Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates. This privacy policy was last updated on 14 August 2023.